Digital strategy guy, combining excellent customer experience with a bit about technology and how to best use it to reach clients without breaking the bank. Customer Experience, User Experience and Content Strategy and Marketing.
A board level senior executive - specialising in providing effective customer experience and engagement strategy, Programme and Product management. Customer experience and user experience sit at the heart of my working methodology. Customer insight and business intelligence provide a level of research based knowledge on which to build your strategy. Focus on strategic consulting across all channels, developing service design programmes and delivering responsive projects and engagement campaigns. I have provided consulting services to B2B and B2C clients with customer experience at the heart of deliverables. Future vision around the convergence of web and mobile plays a large part in the future and we have deep understanding of these disparate platforms to provide effective solutions.